SECURITY AND DAMAGE DEPOSIT

A Security Deposit to cover including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival at the apartment. The Guest is responsible for taking all reasonable care of the apartment, its fixtures and fittings and its contents. The Guest agrees to keep the accommodation in the same state of repair and conditions as at the commencement of the stay. We reserve the right to charge a security/damage deposit of a minimum of £100 per apartment to cover against loss and/or damage to the apartment, its fixtures and fittings and contents, for example but not limited to damage caused by negligence or deliberate act of vandalism by the Guest or their party, additional cleaning costs due to the apartment being left in an unacceptable state, excessive electricity usage, and breaches to regulations such as smoking in the apartment or causing any disturbance to other residents. The apartments are forbidden to be used for parties or other non-residential activity without prior agreement. Deposits may also be used by Cavan&Co in the event of unauthorised extra guests using the apartment and facilities, the loss of keys or parking permits or unauthorised removal of items. We recommend that all guests review equipment/condition at the time of check-in. We will accept notification of damage found as pre-existing within the initial 48-hour period following the Guest’s arrival. Should the damage come to light after the Guest’s departure, we reserve the right to charge the card details provided upon arrival. Where the Guest denies responsibility for the reported loss/damage, we will accept the word of our staff as binding and the appropriate level of compensation will be deducted from the deposit. Guests should note that where appropriate, charges for damage will include a charge for the apartment being out of service while any remedial work takes place.

AMENDMENTS TO BOOKING

We pride ourselves on our flexibility and are happy to make amendments to your booking (e.g. change of dates, length of stay) wherever possible, providing the notice periods above (* see Cancellations) have been adhered to. Extensions may be possible dependent on availability. Should the same apartment not be available we shall advise you of any alternative options we do have. All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)

EXTENSIONS

If you wish to extend a stay, please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. 
Where notice to extend, a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking.

CANCELLATIONS

Cavan&Co reserves the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and the apartment may be re- let and cancellation charges will apply.

Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. 
 Please note that transaction fees are not refundable in the event of a cancellation.

If you need to cancel your booking, you are entitled to do so with no charge providing cancellation in writing to (contact@cavancoproperties.com) has been received as follows: - 28 days’ minimum notice is the cancellation we require as minimum notice. Bookings are not transferrable to different dates and should this notice not be adhered to charges will apply as per the notice received. Once in-house, if you wish to leave earlier than originally booked, you will need to offer 28 day’s notice. 

PERSON EFFECTS / PERSONAL INJURY/ INSURANCE

Cavan&Co Serviced Apartments cannot be held responsible for any damage or loss to either your personal belongings, or for any personal injury that may occur during your stay. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including (but not limited to) mechanical breakdown, illness or failure of any public service supply. We would highly recommend that all guests obtain appropriate travel and personal insurance cover, including contents cover for their personal effects as this is not provided or included as part of your booking.

Possessions: The proprietor(s) are not liable for the theft of or damage to any property left in a Cavan&Co apartment or in the car park. Guests must ensure that apartment doors and windows are securely locked when they are out and are recommended to use lock and chain the entrance door when in residence.

LIABILITY

We use all reasonable efforts to ensure that the apartments offered by us are properly arranged and high standards are maintained. We accept responsibility to take reasonable care in the organizational aspects of the stay, however we are not liable and cannot be held responsible for the actions of other residents/owners or any other suppliers involved in your stay. We are responsible for our own operated apartments, subject to these conditions. In the event, we act as agent for our preferred suppliers or sister company, other than our general management and booking obligations detailed in these conditions, we shall not be liable to any party for any amounts in relation to any acts or omissions or any damage or problem arising under or in relation to that contract with the relevant preferred supplier. All warranties, conditions and other terms implied by statute or common law or otherwise are, fully permitted by law, excluded from any contract with us and these conditions shall apply in their place. 
However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded. Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

YOUR APARTMENT

All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation . They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment. These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). 
We cannot guarantee an exact apartment number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to charge for additional apartments.

APARTMENT PROVISION

Cavan&Co will provide a fully furnished apartment as specified, or of a similar standard for the dates as booked, for the rates as quoted. All apartments will be maintained and serviced by us including the weekly cleaning and linen change. All utilities* will be paid for by us. The cleaning is a weekly refreshment of linen, towels, light dusting/hoovering and not designed to be a guests personal deep cleaning, so please give consideration to the housekeeping team. Cavan&Co operates a policy of continuous improvement and reserves the right to change/move furniture in all apartments. As such, whilst we make every effort to ensure accuracy and currency of all photographs, changes to furnishings may not be reflected in photographs displayed on this website. *Utilities such as gas and electricity are covered by Cavan&Co, however this is subject to our fair usage policy. Cavan&Co reserves the right to pass the cost of excessive electricity usage onto the guest and or booker.

CHECK IN/OUT

Check-in is from 2pm and check-out is by 11am on the day of departure. Earlier check-in or later check-out times can only apply with prior approval by Cavan&Co.

ACCESS TO YOUR PROPERTY

Key collection details will be provided to you prior to arrival. You will be given a code to enter the building and details of key collection. This information may only be sent to the booker 24 hours prior to arrival & only if booking is confirmed. It is essential that you/the guest has this information with them on arrival and, where notified, contact us in advance to confirm the arrival procedure. Please note, it is the bookers responsibility to ensure the guests have all the relevant codes and information provided to them by Cavan&Co , to allow guests to access the apartments. If check in is a meet and greet (this will be stated on your booking confirmation) it is essential that the guest makes a call to the Cavan&Co  team at least 1 hour prior to check in to confirm their arrival time, regardless of whether an arrival time may have been specified or confirmed in advance. If the arrival all is not made, a member of the Cavan&Co team will not be available to greet the guest and this could result in a long wait. Upon check-in, the guests will be required to complete an arrival form which provides Cavan&Co with all relevant contact details as well as confirmation by the guest that they agree to be bound by Cavan&Co terms, conditions and policies which are specific to how we would expect them to treat the apartment.

DEPARTURE

The procedure for departure will be confirmed on arrival, and again in your arrival documents. Unless otherwise agreed check out time is 11am. We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs. Keys will need to be returned on your agreed departure date no later than 11am (unless a later check-out has been agreed). On departing the property please lock the door and return keys as instructed.

Failure to return set of keys will result in a £150 + VAT charge.

RIGHTS OF ACCESS

Representatives and sub-contractors of Cavan&Co Properties have the right to access the property at any time for the purpose of carrying out essential maintenance/repair work or to carry out an inspection or viewing. We will however, endeavour to contact you prior to entry and with the minimum of inconvenience to our guests, however we do reserve the right to access the apartment at any time without prior notice, if it is deemed necessary (e.g. to investigate the report of a leak.)

SECURITY

Security: Guests will be provided with One set of keys/fobs/access card to access the property and the apartment. No Additional sets can be provided on request. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys. **Charges due to loss of keys noted below in section Departure, It is the responsibility of the guest, to keep the keys secure and ensure the property is kept locked at all times. If at the end of their stay the guest does not return all the keys that have been allocated, we will organize for the locks at the property to be changed. A charge of £150 + VAT will be charged to the guest. If keys are lost at any time during their stay, the guest must notify Cavan&Co immediately, and we will organise for the locks at the property to be changed. A charge of £150 + VAT will be charged to the guest. If the property is not kept secure the guest will be held responsible for any loss or damage to the property. Guest’s belongings are not covered by Cavan&Co Properties insurance. Should the guest require assistance between the hours of 10pm and 8am due to lost keys, mislaid keys or being locked out of their apartment, Cavan&Co reserve the right to charge an additional out of hours call-out fee of £75 + VAT.

INTERRUPTION OF SERVICE

We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage to telephone, broadband/ internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour  to rectify such services within a reasonable period at our apartments, and will use reasonable endeavors to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.

GUEST RESPONSIBILITY

Guests are expected to comply with any regulations for use of the apartment. These are available on arrival usually in the Guest Information Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

SMOKING

All our apartment types at all locations are strictly no smoking. Guests found to be smoking, or evidence of smoking either during your stay or on departure will incur an instant fee of £100+VAT. Guests will also be fully responsible for any damages/burns, additional cleaning or refurbishment work required from smoke damage. Any re-charges applicable will be made to the credit card details held or deducted from any deposit held.

* Please be aware of the fire hazards associated with smoking, which will also be the full responsibility of the guest should an outbreak of fire occur.*

PETS

We do not allow pets at any of our locations. Guests found to have pets will be asked to re-house them immediately and any losses caused from damages, infestations etc. will be re-chargeable to the guest in full or taken from any deposits which may be held. Cavan&Co also reserve the right to ask you to leave.

NOISE LEVELS A noise curfew is in operation at all locations between 11pm & 8am. Please kindly refrain from excessive noise levels/loud music at all times in consideration for other residents. Any complaints received will result in you being evicted immediately with no refunds due. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behavior towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge will be made if the Management team is called out in response to a nuisance complaint.

NUISANCE BEHAVIOUR OR COMPLAINTS OF ANY NATURE

Complaints of any type that are received will be taken very seriously and will be acted upon. We operate a zero-tolerance policy and must respond to any complaints received no matter what the nature or cause and are obliged to act in the interests of the development and its other residents, which will result in all guests involved being evicted immediately. In this case, no refunds will be due and we will not be held responsible for sourcing alternative accommodation or for paying any costs the guests/parties involved may incur because of the eviction.

VISITORS

Guests are responsible for their visitors. We operate a strict no party policy. 


NUMBER OF OCCUPANTS The maximum number of guests as confirmed at the time of booking can reside in the apartment – we reserve the right to refuse entry/evict should you be in breach of this condition.  The apartment cannot be re-let/sublet to any other group/party.

LOST PROPERTY All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Email: contact@cavancoproperties.com  for enquiries relating to lost items. 


PARKING

We offer free parking at all our apartment locations. Please ensure that you follow the instructions given to you at time of booking carefully and ensure you have parked in the correct bay for your apartment. Guests are responsible for the security of any vehicles they park in the car park. Traveler's  are recommended to ensure that they are covered by a valid travel insurance policy.

It is the responsibility of the guest to ensure that at all times:

- Their vehicle is parked within the designated parking bay.

- The parking permit provided (where applicable) is clearly and fully displayed in their window screen at all times. If parking enforcement is in operation at all times and failure to observe these parking conditions may result in the owner of the vehicle being fined or the vehicle being clamped. Cavan&Co cannot accept any responsibility for penalties and it is the responsibility of the guest to make payment for any charges incurred. Vehicles are parked at their owner's risk. Cavan&Co does not accept any responsibility or liability for any theft, loss or damage including but not limited to:

- Any personal property or loose items left within the vehicle whilst parked.

- The windscreen or any other glass on or in the customer’s vehicle.

- Tyre’s or steel or alloy road wheels.

- Bodywork and trims It is the responsibility of the guest to ensure that at the end of the booking:

- The parking permit(s) and parking fob(s) provided are safely returned to Cavan&Co  on the check-out day.

- In the event that a permit and/or parking fob is not returned safely to Cavan&Co , Cavan&Co reserves the right to charge a replacement cost of up to £150 per item.

PRIVACY

We may use your contact details to tell you about our services and apartments including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by email to contact@cavancoproperties.com. All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our Site Terms, is incorporated into these conditions. Telephone calls may be monitored and /or recorded as a security measure, to help us to train our staff and improve our service to you.

ACCEPTANCE OF TERMS

All reservations and payment of charges are subject to these terms and conditions that are deemed to have been accepted in full by the booker and all persons/guests in the party/involved in the booking process. Bookings and payments purchase the right to be a guest within a Cavan&Co Properties apartment for and not exceeding the agreed number of nights specified in the booking confirmation. The Terms & Conditions are binding. Acceptance of the agreement is implied and activated by payment for the booking and/or entry to stay in one or more of our apartments. Cavan&Co reserves the right to refuse admission to any guest who has a booking if there are concerns about the security of its properties or safety of its staff and that of any sub-contractors. The proprietor reserves the right to terminate residency without refund if any ‘rules’ or terms of stay are broken. Guests are expressly forbidden from using the address of any Cavan&Co Properties to obtain goods or for use with a credit agreement of any kind. * We/Cavan&Co also reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

Thank you for choosing to stay with Cavan&Co Properties. We look forward to your visit and will do everything possible to make your stay as pleasant and enjoyable as possible.